This Privacy Policy describes how Sathishraj S and its affiliates collect, use, share, protect or otherwise process your information/personal data through our website https://www.bails.in (hereinafter referred to as Platform). We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information. If you receive an email or a call from a person claiming to be BAILS seeking any personal data like debit/credit card PIN or net-banking password, never provide such information.
We use personal data to provide the services you request. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys.
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law.
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. Users are responsible for ensuring the protection of login and password records for their account.
You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may continue to retain your data in anonymised form for analytical and research purposes.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer. Please mention “Withdrawal of consent for processing personal data” in your subject line.
Name: Sathishraj S
Email: sathishraj@bails.in
Address: A6, Banksia apartment, Prabhu Nagar, Pallikaranai, Chennai 600100
Support Hours: Monday – Sunday, 9:00 AM – 11:00 PM IST
Platform Owner: Sathishraj S · A6, Banksia apartment, Prabhu Nagar, Pallikaranai, Chennai 600100